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We want to make sure that you are completely satisﬁed with your purchases.
If, for any reason, you wish to return or change an item, you may do so by ﬁlling the Return/Exchange Form enclosed in the package.
There you can choose between
a) Free Exchange with another size of the same item
b) Replace by receiving a GiftCard , of the same value - (less return cost), to use whenever you prefer for another purchase.
c) Refund (less postage costs).
Before sending any products back to us, please make sure that all of the following conditions have been correctly satisﬁed.
The product you wish to return:
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirement. Before sending any products back to us , please contact back us at firstname.lastname@example.org .
In the rare case we send an incorrect order or defective item, we will assume full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
FREE EXCHANGE POLICY
You can exchange any item of your order with another size of the same item for free.
To save your exchange product, you can let us know about with contact us via email at email@example.com
Once we receive your item we will ship your exchange without any cost.
You can replace any item of your order with another by receiving a GiftCard, of the same value (less return cost) to use whenever you prefer for another purchase.
Once we receive your item you will receive an email with your GiftCard.
You always have the choice not to use the Return Label and ship your replace with the Courier Company of your choice and your own cost. In that case you will receive a GiftCard, of the whole value to use whenever you prefer for another purchase.
In case you want to return any item of your order, you can return and refund the amount - less postage costs. (Return cost & Shipping cost*).
*shipping cost will be held even for the “free shipping” orders.
Refunds are processed within approximately five (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. If you paid by credit card, refund times will depend on the credit or debit card company's policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.
PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. If you have paid for your order by cash on delivery your refund will be credited on your bank account , so on the return form please fill your IBAN of your account, the nafe of the bank and the name of the beneficiary.
You always have the choice not to use the Return Label and you can ship your return with the Courier Company of your choice and with your own cost. In that case you will Refund the amount- less Shipping cost.
If you don't receive a paid order, because of your own fault (wrong delivery details, refuce to accept, etc) and be returned, you will be refund the amount - less postage costs. (Return cost & Shipping cost*).
*shipping cost will be held even for the “free shipping” orders