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We want to make sure that you are completely satisfied with your purchases.
If, for any reason, you wish to return or change an item, you may do so by filling the Return/Exchange Form enclosed in the package.
There you can choose between
a) Free Exchange with another size of the same item
b) Replace by receiving a GiftCard , of the same value -(less return cost), to use whenever you prefer for another purchase.
c) Refund (less postage costs).
Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
- Must be unused, unworn, unwashed and in the same condition in which it was received by you.
- Beachwear and underwear with no hygiene stickers will not be accepted.
- Must be returned complete with all of its parts and accessories.
- Must be sent in its original packaging.
- Must be shipped back to our Company within (14) days of the date of delivery.
- Must be sent in one single shipment; products that belong to the same order must be returned to us at the same time.
- Must be send to us through ACS Courier (billing to receiver) or UPS using UPS Return Label in the package or through any other Courier Service (with your own cost). (We will not accept returns by Postal Services.)
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirement. Before sending any products back to us , please contact back us at sales@peaceandchaos.gr .
In the rare case we send an incorrect order or defective item, we will assume full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
FREE EXCHANGE POLICY
You can exchange any item of your order with another size of the same item for free.
To save your exchange product, you can let us know about with contact us via email at sales@peaceandchaos.gr
Once we receive your item we will ship your exchange without any cost.
REPLACE POLICY
You can replace any item of your order with another by receiving a GiftCard, of the same value (less return cost) to use whenever you prefer for another purchase.
Once we receive your item you will receive an email with your GiftCard.
You always have the choice not to use the Return Label and ship your replace with the Courier Company of your choice and your own cost. In that case you will receive a GiftCard, of the whole value to use whenever you prefer for another purchase.
REFUND POLICY
In case you want to return any item of your order, you can return and refund the amount - less postage costs. (Return cost & Shipping cost*).
*shipping cost will be held even for the “free shipping” orders.
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. If you paid by credit card, refund times will depend on the credit or debit card company's policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by
PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
You always have the choice not to use the Return Label and you can ship your return with the Courier Company of your choice and with your own cost. In that case you will Refund the amount- less postage costs. (Return cost & Shipping cost*).
If you don't receive a paid order, because of your own fault (wrong delivery details, refuce to accept, etc) and be returned, you will be refund the amount - less postage costs. (Return cost & Shipping cost*).
*shipping cost will be held even for the “free shipping” orders
